Refund policy

At Urbaneazy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and our procedures.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in the original packaging
  • Include all accessories, manuals, and tags (if applicable)
  • Be accompanied by proof of purchase or order confirmation

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

Customers may request a return within:

1-2 days

from the date of delivery.

Requests made after this period may not be eligible for return or refund.

To initiate a return, please contact us at:
rohan@urbaneazy.in

3. Return Process

To request a return:

  1. Contact our support team at rohananoop007@gmail.com
  2. Provide your order number and reason for return
  3. Share photos/videos if the item is damaged or defective
  4. Our team will review your request and provide return instructions

Please do not return any product without prior confirmation from our support team.

4. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within:

[REFUND PROCESSING TIME]

  • The amount will be credited to the original payment method or as store credit, depending on the payment method used

Please note:

  • Shipping charges are generally non-refundable unless the return is due to our error
  • Processing times may vary depending on banks or payment providers

5. Exchanges

We offer exchanges for:

  • Damaged items
  • Defective products
  • Incorrect products received

If you would like an exchange, please contact us within:

1-2 days

of receiving your order.

Exchange requests are subject to product availability.

6. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect:

  • Contact us within 1-2 days of delivery
  • Share clear photos/videos of the issue along with your order number

After verification, we may offer:

  • A replacement
  • Exchange
  • Partial refund
  • Full refund

depending on the situation.

7. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Used or damaged items caused by customer misuse
  • Products without original packaging
  • Clearance or final sale items
  • Personal care or hygiene-related products
  • Customized or special-order items

Additional non-returnable items may be specified on the product page.

8. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, [STORE NAME] may cover the return shipping cost
  • For all other returns, customers may be responsible for return shipping charges unless otherwise stated

Shipping charges paid during the original purchase are generally non-refundable.

9. Cancellation Policy

Orders may only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled.

To request a cancellation, contact us immediately at:
rohan@urbaneazy.in

10. Contact Us

For any questions related to returns, refunds, or exchanges, please contact us:


Email: rohan@urbaneazy.in
Phone: 8848390558

We value your trust and appreciate your support. Our goal is to provide a smooth and reliable shopping experience for every customer.