Shipping policy

Last Updated: 10 May 2026

Thank you for shopping with UrbanEazy. We are committed to delivering your orders in a timely and reliable manner. Please read our Shipping Policy carefully to understand how we process, ship, and deliver orders.

1. Order Processing Time

All orders are processed within:

Orders are processed on business days only (excluding public holidays).

Once your order has been processed and shipped, you will receive a confirmation email or message with tracking details.

Please note:

  • Processing times may vary during high-demand periods, sales, or holidays
  • Orders placed after business hours may begin processing the next business day

2. Shipping Methods

We work with trusted courier and logistics partners to ensure safe and timely delivery of your orders.

Available shipping methods may include:

  • Standard Shipping
  • Cash on Delivery (COD) 

Shipping options available at checkout may vary depending on your location.

3. Estimated Delivery Time

Estimated delivery timelines are:

Domestic Shipping (India)

  • Metro cities: 2-3 business days
  • Other locations: Vary by location

Delivery times are estimates and may vary due to:

  • Location accessibility
  • Courier delays
  • Weather conditions
  • Public holidays
  • Unexpected operational issues

We appreciate your patience and understanding in such situations.

4. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Order value
  • Product size/weight
  • Selected shipping method

Shipping costs will be displayed at checkout before payment confirmation.

Examples:

  • Standard Shipping: ₹50
  • Free Shipping on orders above: ₹299

5. Delivery Issues & Delays

While we strive to deliver orders on time, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

  • Courier service disruptions
  • Weather conditions
  • High order volumes
  • Incorrect shipping information
  • Remote delivery locations

If your order is significantly delayed or marked as delivered but not received, please contact us immediately at:
rohan@urbaneazy.in

We will work with the courier partner to resolve the issue as quickly as possible.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

UrbanEazy is not responsible for:

  • Failed deliveries due to incorrect addresses
  • Delays caused by inaccurate contact information

Additional shipping charges may apply for re-delivery attempts or address corrections.

7. Lost or Damaged Packages

If your package arrives damaged or appears lost in transit:

  • Contact us within 1-2 days of the expected delivery date
  • Provide your order number and relevant photos (if applicable)

We will investigate the issue with the shipping carrier and work toward an appropriate resolution.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

 urbaneazy.in
Email: rohan@urbaneazy.in
Phone: 8848390558

We appreciate your trust in UrbanEazy and are committed to providing a smooth and reliable shopping experience.